Please remember to backup your client names and birth dates regularly!
Problem: Prints a few?then Stops Printing.
If you mark several names in the name list for printing, clicked print, and once the printing begins, it stops unexpectedly, there are two likely causes, first you have run out of hard drive disk space on drive C: during printing, or News of the Past may be having a memory sharing conflict with your printer driver and other software running in the background.
An unfortunate effect of having an error during printing is that it may crash News of the Past and corrupt the customer name list. This might cause you to need to uninstall and re-install News of the Past, and restore your client names from a backup file (and we hope you have a backup.)
When you select several names for printing from News of the Past's name list, the program creates a print file on your hard drive for each name. The program then sends the print files to windows print manager. Windows print manager processes the print files and sends them to your printer for printing one at a time. If you do not have enough hard drive space available at time of printing, the program will lockup. Spectrum Unlimited suggests that you have at least 10 megabytes of free hard drive space on drive C: when running News of the Past.
Please make regular backups of your client data in News of the Past. Depending on the version you have, their is button titled export (main screen, lower right corner) and/or backup. Use this feature to make regular backups of your client data. After entering a list of names, do a backup. If you need to un-install and re-install News of the Past you can restore (or import) your client names from a current backup.
First, being sure no other programs are running in the background when printing. You may also want to try starting windows in safe mode when printing client birthday greetings with News of the Past.
Additional solutions include the following:
? Try another printer driver.
? Try another printer.
? Try the program on another computer.
? Check that your printer is turned on.
? Check that your printer has paper.
? Check that your printer is plugged into your computer printer port.
? Check that your printer does not have error messages. If their is an error message, please correct the related problem and try printing again.
Assuming that you went through the checklist above and News of the Past is still locking up during printing, we provide 3 additional options. Option 1 suggests you avoid using the name list feature and print greetings one at a time. Option 2 suggests you try printing with the printer off line. Option 3 suggests you try windows troubleshooting system to detect problems.
Option 1. Print One At A Time (do not use the name list feature)
Avoid using the name list feature altogether.
Enter one name and birth date and click print, and repeat for each client.
Option 2. Printer On Pause (printing with News of the Past closed)
Try putting your printer on pause, then run News of the Past and send print jobs to the printer driver while your printer is off line, then close News of the Past and release the printer pause whereby letting the print jobs go to the printer with News of the Past turned off. This option sometimes works if the problem with printing is related to a major memory conflict with another program on your computer.
Printing with News of the Past turned off.
(Applies if you are printing one greeting, or more using the name list option.)
1. Click windows Start button (lower left corner), move the mouse pointer to Settings, and click Printers.
2. Double click the left mouse button on the default printer?it?s the printer with a black circle with check mark on it to open the printer settings window.
3. Looking along the top menu bar, find the word Printer?click it, and from the pull down menu, click on Pause Printing This puts a check mark next to the menu option?pause printing.
4. Minimize the printer driver window, run News of the Past, mark names in the name list, click print?then close News of the Past.
Open the printer driver window (as described in steps 1 ? 3 above) click on Pause Printing whereby un-checking that feature and releasing the printer driver to un-spool the print jobs to the printer.