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Please remember to backup your client names  and birth dates regularly!

Problem:   You are trying to print greetings and you get the error message saying that
you have completed an illegal operation and  the printing stops

You  input 4 or more names into the name list, mark  all for printing, and click print. One or two print then an error message appears stating that I have completed an illegal operation and the  printing stops.  If I completely close down the computer and reboot, a message comes up saying  I have several printing jobs left.

Background:  The print jobs are sent to the print spooler, but somewhere in the process of handing each report to the printer, the printer driver encounters  a problem. Please try each of the following solutions  to resolve this problem.

Option number 1 suggests that you check for low hard  disk drive space. Option 2 suggested that you check for printer driver memory conflicts. And option number 3 suggests that you try printing with your printer off line.

Option 1. Check for low hard drive space.
Please check that you are not running low on hard  rive space. Please verify that you have at least  10 Megs of free hard drive space. If hard drive space is not the problem, see option 2.

Option 2. Check for memory conflicts.
Our software must be conflicting with your printer driver. Try using another printer driver for your  printer. If you have a color printer, you might have more than one printer driver installed for your printer. Running CardWare, Click on file  (upper left corner) and click Print Setup. Click on the down arrow on the right of the printer  name field, and from the list of installed printer drivers, click on another printer driver. Print  some samples and see if this corrects the problem.  If it does, you may need to remember to use the  substitute printer driver for future print jobs,  because CardWare will automatically return to  the default printer as selected in the printer  folder. If this does not help, please see option 3.

Option 3. Printing with printer offline.
Try putting your printer on pause, then run CardWare and send print jobs to the printer driver while your printer is off line, then close CardWare  and release the printer pause whereby letting  the print jobs go to the printer with CardWare  turned off. This option sometimes works if the  problem with printing is related to a major memory conflict with another program on your computer.

Printing with CardWare turned off.
(Applies if you are printing one greeting, or  more using the name list option.)

1. Click windows Start button (lower left corner),  move the mouse pointer to Settings, and click  Printers.

2. Double click the left mouse button on the default  printer-it's the printer with a black circle with  check mark on it to open the printer settings window.

3. Looking along the top menu bar, find the word  Printer-click it, and from the pull down menu, click on Pause Printing This puts a check mark next to the menu option-pause printing.

4. Minimize the printer driver window, run CardWare,  mark names in the name list, click print-then close CardWare.

5. Open the printer driver window (as described in  steps 1 - 3 above) click on Pause Printing whereby un-checking that feature and releasing the printer driver to un-spool the print jobs to the printer.


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